Machine Service
With over 20 years of experience, we have the best service technicians to assist our customers with all matters, big or small. We offer service agreements and follow-up tailored to your needs.
We also stock spare kits and parts for all machines we sell. Our service technicians are solution-oriented, possess strong technical understanding, and provide a high level of service.
At the bottom of this page, you will find a PDF with various instructions and a link to our videos.
Contact customer service if you have any questions, and we will find a solution.
Adrian Bates
Service Manager
Mohammad Adeel
Service Technician
Service and documentation
Use and Care of the Giotto 11 PM
Elmeco First Class – Manual
First Class – Wash 2010
Gelmatic Excel 500 – Washing instructions
Gear replacement – Elmeco FirstClass V3
Leakage points – Elmeco FirstClass V3
Pressostat reset – Elmeco FirstClass V3
The principle behind slush control and freezing
Fan motor replacement – Elmeco FirstClass V3
Washing instructions – Taylor
Thermostat on FC
Frequently Asked Questions About Machine Service
What kind of machine maintenance services does Isdalen offer?
Isdalen provides service for its own machine portfolio, one machine type at a time, as well as older models from the same supplier.
Who performs maintenance on the machines?
Service is performed by technicians with experience working on equipment in the ice cream and dessert industry, with a focus on quick assessments and effective solutions.
Can I contact you if the machine isn't working properly?
Yes, you can contact Isdalen if you are experiencing problems with the machine, need help with troubleshooting, or would like follow-up regarding service.
Do you offer assistance with maintenance and cleaning?
Yes, we offer guidance and resources on maintenance, cleaning, and proper use to ensure that the machines perform at their best over time.
Is machine service available only to existing customers?
Yes, we only provide machine service for machines supplied by Isdalen.