Privacy Policy
This privacy policy explains how Isdalen AS ("we", "us") processes personal data when you visit our website, contact us, or use our services.
In brief
- We only process data necessary for communication, operation, security, and improvement of the website.
- Analytical and other non-essential cookies are only set if you consent.
- You can withdraw consent and request access, rectification, or deletion at any time.
1. Data Controller
Isdalen AS
Hovfaret 17, 0275 Oslo
Org. No.: 855 724 472 VAT
Phone: +47 22 73 08 77
Email: post@isdalen.no
2. What personal data we process
Depending on how you use the website and contact us, we may process:
- Contact information (name, email, phone) when you fill out a form or send us an email.
- Company Information (company name, address, organization number) for B2B inquiries and collaborations.
- Communication Content (the messages you send us, and our dialogue with you).
- Technical Information (IP address, browser type, device, timestamp, page views, and events) related to operations, security, and statistics.
Note: Any orders/purchases may be processed through a separate ordering platform with its own terms and privacy policy.
3. Purpose – why we process data
- To respond to inquiries and maintain dialogue with customers and partners
- To manage customer relationships, deliveries, agreements, and requests (B2B)
- To operate, secure, and troubleshoot the website
- Statistics and website improvement (analysis) – based on consent where required
- To comply with legal obligations (e.g., accounting/documentation where relevant)
4. Legal Basis for Processing (GDPR Art. 6)
- Consent – e.g., for analytics/non-essential cookies, and where you voluntarily provide us with information.
- Contract – when processing is necessary to fulfill a request or agreement.
- Legitimate Interest – for the operation, security, and improvement of the website (where this is not overridden by your rights).
- Legal Obligation – where law requires storage/processing.
5. Sharing and Data Processors
We do not sell personal data. We may share necessary information with vendors who process data on our behalf ("data processors") to deliver and operate the website.
- Squarespace – website platform/hosting
- Google Analytics – traffic and usage analysis (only with consent)
We have data processing agreements in place (where required) and limit sharing to what is necessary.
6. Transfer to Countries Outside the EU/EEA
Some vendors (e.g., Google) may process data outside the EU/EEA. If this occurs, lawful transfer mechanisms (typically EU Standard Contractual Clauses) and relevant security measures are used to protect the data.
7. Storage and Deletion
- Inquiries are typically stored as long as necessary for follow-up and documentation.
- Technical logs are stored for a limited time for security and troubleshooting.
- Analytics data is stored according to the configuration in the analytics tool and/or our routines, and is primarily used in an aggregated/statistical manner.
We delete or anonymize data once the purpose has been fulfilled, unless we are legally obliged to retain them for a longer period.
8. Cookies
We use cookies to ensure the website functions correctly and to enhance the user experience. Non-essential cookies (such as analytics) are only set if you provide consent via the cookie banner / cookie settings.
Cookie Categories
| Category | Purpose | Legal Basis for Processing |
|---|---|---|
| Essential | Enable the website to function (basic functionalities, security, and platform features). | Legitimate Interest / Necessary for the Service |
| Analytics | Helps us understand usage and improve content and structure (e.g., Google Analytics). | Consent |
| Functional | Remembers choices/settings for an improved experience (may vary depending on configuration). | Consent (where required) |
| Marketing | Used for advertising/tracking across websites (only if activated). | Consent |
How to Manage Cookies
- Use the cookie banner / cookie settings on the website to provide or withdraw consent.
- You can also delete or block cookies in your browser. Note that some functionalities may cease to work.
9. Your Rights
- Access to Information We Process About You
- Correction of Errors
- Deletion (where we are not legally required to retain data)
- Restriction of Processing
- Object to Processing Based on Legitimate Interest
- Withdraw Consent at Any Time
- Data Portability where Applicable
- Lodge a Complaint with the Norwegian Data Protection Authority
10. Contact
Questions regarding privacy or requests for access/deletion should be sent to:
Email: post@isdalen.no
Address: Hovfaret 17, 0275 Oslo
11. Changes
We may update this Privacy Policy as needed. The updated version will be published on this page with a new date.